CAD
Shipping Policy
At Koone Paris, we aim to process and deliver your order as quickly and smoothly as possible. Please review the information below to understand our order processing, shipping methods, delivery times, and tracking process.
Order Processing
All orders are processed after payment has been successfully received.
Orders are generally processed within 3 business days, excluding weekends and public holidays.
Once your order has been processed and dispatched, you will receive a confirmation email containing your shipping and tracking information, where applicable.
Please ensure that your shipping address and contact information are correct before completing your order.
Shipping Methods
We offer the following shipping options:
| Shipping Method | Estimated Delivery | Shipping Cost |
|---|---|---|
| Standard Shipping | 3 business days | CAD $10 |
| Express Shipping | 1 business days | CAD $50 |
Delivery times are estimates and may vary depending on the destination, carrier, weather conditions, public holidays, and other circumstances outside our control.
Shipping Destinations
Koone Paris currently ships to:
- Canada
- Other approved shipping destinations
Shipping availability may vary depending on the delivery address. If your location is not available at checkout, please contact our customer support team for assistance.
Shipping Charges
Shipping charges are calculated based on the applicable shipping method and delivery destination.
The available shipping options and applicable charges will be displayed during checkout before you complete your purchase.
Free Shipping
Free shipping is available on orders that meet the following condition:
Free shipping on orders over CAD $100.
The free shipping eligibility and applicable conditions will be displayed at checkout.
Shipment Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where tracking is available.
You can use the tracking number provided by the shipping carrier to monitor the progress of your delivery.
Please allow some time for the tracking information to become available after your order has been dispatched.
Delivery Delays
While we aim to meet the estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including:
- Severe weather conditions
- Public holidays
- Carrier delays
- Incorrect or incomplete delivery information
- Customs processing, where applicable
- High shipping volumes
- Other unforeseen circumstances
If your order is significantly delayed, please contact us and provide your order number so that we can assist you.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you provide an incorrect or incomplete address and the package is returned to us, additional shipping charges may apply for reshipment.
Please contact us as soon as possible if you notice an error in your shipping information after placing an order.
Delivery Conditions
Orders are delivered to the shipping address provided during checkout.
Koone Paris is not responsible for delays or delivery issues resulting from incorrect addresses, unavailable recipients, or circumstances outside our reasonable control.
For security reasons, some deliveries may require a signature upon delivery, depending on the shipping carrier and delivery method.
Undelivered or Missing Packages
If your tracking information shows that your package has been delivered but you have not received it, please first check with household members, neighbours, or the delivery location.
If you are still unable to locate your package, please contact the shipping carrier and Koone Paris as soon as possible.
We will work with you and the carrier to investigate the issue.