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Refund and Returns Policy
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@kooneparis.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@kooneparis.com and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Return Eligibility
To be eligible for a return, products must meet all of the following conditions:
- The return request must be submitted within 30 days of delivery.
- The item must be unused, unworn and in its original condition.
- The item must not have been washed, cleaned, altered or damaged after delivery.
- All original tags, labels and protective packaging must remain attached and intact where applicable.
- The item must be returned in its original packaging.
- Proof of purchase or a valid order number must be provided.
- The product must not be listed as a hygiene-restricted or non-returnable item.
Items that do not meet these requirements may be refused or may only qualify for a partial refund where permitted under this policy.
Hygiene and Intimate Product Restrictions
For hygiene and sanitary reasons, certain Koone Paris products cannot be returned once they have been worn, used, washed or removed from their original protective packaging.
The following types of products are subject to hygiene-related return restrictions:
- Panties and underwear
- Thongs
- Period underwear
- Shapewear
- Bodysuits
- Other intimate or sanitary products identified as non-returnable on the product page
For products where a hygiene seal, protective liner, or other sanitary packaging is provided, the item must be returned with the seal or protective packaging intact. Products with a removed, damaged or broken hygiene seal may not be eligible for return.
Product-Specific Return Information
Return eligibility may vary depending on the product type. Where a product is subject to a hygiene restriction, the applicable return restriction will be displayed on the product detail page before purchase.
Customers should review the return information provided on the relevant product page before completing their purchase.
Items That Cannot Be Returned for Hygiene Reasons
We cannot accept returns for hygiene-restricted intimate or sanitary products where the product has been:
- Worn or used
- Washed or cleaned
- Damaged after delivery
- Returned without required protective packaging or hygiene seals
- Returned in a condition that makes it unsuitable for resale for hygiene reasons
This restriction applies even if the item is returned within the 30-day return period.
Defective or Incorrect Items
Hygiene restrictions do not prevent customers from contacting us about products that arrive defective, damaged, incorrect or materially different from what was ordered.
If you receive a defective or incorrect item, please contact us at info@kooneparis.com as soon as possible and provide your order details and, where appropriate, photographs of the issue. We will review the circumstances and advise you of the available resolution.
Return Eligibility Checks
All return requests are subject to eligibility checks. Before a return can be approved, we may verify:
- The purchase and delivery date
- The product purchased
- Whether the product is subject to a hygiene restriction
- The condition of the product
- Whether the product has been worn, used or washed
- Whether required tags, protective packaging or hygiene seals are intact
- Whether the return request complies with the 30-day return period
If a product is not eligible for return, the customer will be informed of the reason for the restriction.
Return Eligibility Notice
Customers should check the return eligibility information displayed on the product page before purchasing. Products subject to hygiene restrictions will be clearly identified so that customers can understand the applicable conditions before placing an order.
Need help?
Contact us at info@kooneparis.com for questions related to refunds and returns.